Everyone uses DRM-free MP3s right? Not 7Digital.com

Today I encountered a song which I wanted to purchase, I clicked through to 7digital.com and saw that that it was available at the reasonable price of 79p. I went through checkout and paid the price of 79p as agreed. Only to then be told that the file was not an MP3 file but in fact WMA 192kbps file - making it 100% unplayable in iTunes and un-sync-able to my iPod. How can a major MP3 store have a file that is not in MP3 format and not warn me that it will not play on an iPod or Mac?

This is absolutely unacceptable in a time where music is meant to be compatible cross-platform and I have contacted 7digital's customer service requesting a refund or an account credit. If this does not happen 7digital will have lost 1 more customer who will now be buying the same song on Amazon MP3 at 69p and in the MP3 format. This post will be updated with their reply.

Update (7/12/2009 - 2 weeks later): Refund of £0.79 received
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About Giovanni Costa

Radio journalist, newspaper editor, travel writier, tour guide and Disney Cast Member. These are just some of the things Gio has done in the past few years. He loves visiting new destintions, trying new food and wants you to come along for the ride!
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