Amazon.co.uk - The pinnacle of customer service

It is very rare that I actually recommend companies and leave good testimonials about them but there has to be something said for Amazon.co.uk and its incredible examples of customer service which I have received on two occasions over the past week.

1. I bought Left 4 Dead for PC at the price of £24.99 which I thought was a good deal, 2 weeks later the price had been reduced to £14.69, which I thought was a massive price drop and it was almost half of what I had paid. So, unhappy, I sent off an e-mail to Amazon and received a response within 3 hours and had a refund within 6 hours to my credit card - needless to say many other retailers would essentially have said "tough" but this refund has kept my loyalty. (Maybe the fact I had spent over £1500 at Amazon over the past 3 years had something to do with it)

2. I bought 3 books off Amazon on December 27th at 19:30 (the post had closed for that day) and it was a Sunday. The next day was a bank holiday (public holiday) and so I didn't expect it to be sent off but it was. I used their free Super Saver Delivery which said I'd get my package on January 6th. December 31st and it was here - a week early. Fantastic service Amazon and Royal Mail (2nd class).


Amazon truly have made me smile twice over the past week - just as their logo suggests and as they motto says "We're Building Earth's Most Customer-Centric Company."


NOTE: This was not a paid-for ad for Amazon nor was I given anything for this post, it is just a persobal testimony.
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About Giovanni Costa

Radio journalist, newspaper editor, travel writier, tour guide and Disney Cast Member. These are just some of the things Gio has done in the past few years. He loves visiting new destintions, trying new food and wants you to come along for the ride!
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