How to provide good customer service

As long time readers will know, I do like to let people know when I have received good customer service as I am very happy to shout about companies that I feel deserve your business. Previous posts include my experiences with Lexmark UK, Amazon UK and Apple.

Today two of those companies make a comeback with more positive experiences, as well as a new service.

1. TransferWise
This is a new service I have been tested out in order to get Euros converted into Pounds. Usually if you transfer money directly between two international accounts in two different currencies, there will be a fee for sending, an exchange rate fee and a fee for receiving.

It is even worse if you are depositing a Euro cheque into a UK bank account, as the banks then want a set fee for the service, an exchange rate fee plus postage for the cheque.

Using Transferwise you can minimise these fees, I believe my fee was 0.5% total plus a card payment fee. In total I managed to make a saving of £140 by using the service when transferring €2000 to pounds. Side note: I paid by debit card so I do find a card payment fee to be a bit cheeky as there are no fees with these cards for retailers unlike credit cards!

Overall though you can't sniff at a saving of £140. Sign up using my referral link here and get it fee-free (and I'll get a small referral credit too).

2. Apple
Apple provided me with two examples of great customer service recently. First of all after my iPhone 5s simply stopped charging all of a sudden (this is two years since purchase with no applecare), they replaced the phone with a refurbished model (looks like new) under the sales of goods act. They sent me packaging, I send it in, they couldn't fix it so they shipped me a refurbished model back. This had the added advantage of also giving me a working home button which is a bonus as that was broken too! This was a long process on the website though and Apple does seem to hide this as much as possible. It is possible though!

Secondly, I purchased an App on the Mac App Store and it made out that it did something, but it didn't. I emailed Apple and I had a reply in just 33 minutes and was immediately refunded! I even had a followup email to check everything had gone well a few days later.

3. Amazon
Amazon once again makes its way back into my section filled with positive customer service experiences. I received a product which was faulty. I went on the website, was able to instantly confirm I'd get a refund, and print out a shipping return label. Then it was simply a case of walking to my corner shop which is a Collect+ store and leaving it. This avoids going all the way to the post office. Later that same day I had an email from Amazon confirming that my refund was being processed and the money was in my account the same day. Magnificent!

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About Giovanni Costa

Radio journalist, newspaper editor, travel writier, tour guide and Disney Cast Member. These are just some of the things Gio has done in the past few years. He loves visiting new destintions, trying new food and wants you to come along for the ride!
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