Saturday, 7 January 2012

Questions & Answers About Working for Disneyland Paris

I've had a few questions via email, blog posts etc and this is where I'll answer them:


1. I was wondering what areas you would recommend, I can't decide between working on the rides or in the shops. Do you know what people seemed to enjoy more from people you met doing various jobs?

Personally I have only worked on rides and only met one person who worked in a shop - the ToT shop. I think it really depends on your French. If it is not fluent or very close to fluent, they will not let you work on rides because of guest safety. There is no training in English either on rides unless you're really struggling. I loved rides - even though you do a lot of saying the same thing "Bonjour. Vous etes combien?" and "Au revoir. Bonne journee!" and doing the same thing (opening restraint bars, opening and closing doors, pressing buttons) and you get breakdowns too which can be interesting, you can have loads of fun: talking to the kids, parents, joking about with them. It really is something where teamwork is 100% necessary so you'll really get to know the people you work with plus every 15-20 minutes you change role within the attraction and when you're changing roles there's always time for a little chat. This really is one job where you get what you put into it.

On shops I heard that it can be very quiet or very busy. You don't really get the chance to talk to people and it is even more repetitive - scanning and greeting people as well as arranging stock. It can be lonely if you get put on an outdoor merchandise cart but it can also be lonely inside on your own till - on the plus side you're always sure to have people from the shop with you on breaks and in less busy periods you get paid to simply talk to your co-workers next to you which will happen at certain times of day. Imagine shops far from Main Street practically empty for 30-45 minutes when the parade is on.


Guest Flow seems like a very good job, although it is 10 hour days - you essentially have to keep guests behind the lines and get to watch the parade, help out bring the characters out, take lots of photos of people, watch shows and control people doing shows and fireworks. You will feel exhausted at the end of the day but if you LOVE talking to people this is the one for you as you'll get asked a million and one questions including "Where is the pink castle?" and "What time is the 5 o'clock parade?" and "Where are the rides?" but you will want to sit down at the end of the day.

People in restaurants seem to have to hardest time, unless you get somewhere like the Wild West Show which seemed like loads of fun. Proprete (cleaning) do a lot of walking about but also always seem to be on their own breaks chatting away. This one you seem to have no management looking over you. But personally picking up rubbish isn't the kind of experience I'd want to have at Disney.

For me I'd choose something that you know you can't do anywhere else in the world: rides or Guest Flow.

2. What did you wear to the interview? Was it casual or smart? Or does it matter?
Everyone was very formally dressed to the interview, suits and all. I wore black shoes, sock and trousers with a blue checkered shirt with a tie and a red jumper on top. Now don't you all go copying me. For the ladies, it was either smart dresses or trousers and a blouse. Essentially if you've watched The Apprentice that is what the vast majority of the room looked like.
Don't make the mistake some people made of wearing jeans and a T-shirt, yes it's Disney... but it's a professional company where you will have to wear a uniform and appearance must be top notch for the Disney standards.

3. Is there such a thing as the Disney Look for Paris?
Well...strictly, yes. Costume must be 100% which is easy enough to do as it is cleaned for you, all you have to do is wear is correctly. Guys: shave every day, even though I did occasionally see some beards going on for a short period of time. Girls: little to no make-up. Hair colour doesn't really seem to matter, neither does hair styles as long as they aren't too extreme. As a guy, hair gel was fine. Girls should have hair tied back so it does not obstruct your face. That's all I remember at the moment.

4. Do you have to speak French to work there? Even characters?
Rides/Guest Flow = Strong French required (A-level B or more)
Restaurants and Shops = Average French required (good grade at GCSE = A or more)
Proprete = Some French required (GCSE pass grade)
Characters = Minimal French required

They do not ask for your grades, they will judge by your French at interview - these are just my observations and what grade I think you'd need on a UK scale. These are by no means official but my estimates.

Characters will be asked to learn some phrases in French for when meeting kids if face characters, others need not much french and almost everyone there is English in fact.

However remember you are in France and not everyone speaks English: and why should they? It's their own country? You will need french in the supermarket, when you want to find somewhere/something, at the doctors, dentist, opticians, pharmacy, clothes shop and for when you want to interact with the french people there. After all what good is it going to France if you are just going to speak to the English people - you will learn a lot very, very quickly. I thought mu French was pretty good and I still learnt loads!

5. Do you want to work their full time, or would the novelty where off?
I'd like to do it for longer than I did so I could meet more people and do everything at a slower pace - not forever though, I think maybe 3 months maximum and then I'd want to try something else maybe within the company, maybe not. We'd have to see.

6. Do people work at Night?
Yes but how late depends on what you do. 
Characters = After about 8.30PM most characters are done for the night, except if you are at Cafe Mickey at the village where characters are on till late 11PM+ some nights in peak season.
Rides = Earliest start is 6:45am for Extra Magic Hours at 8AM and latest finish is 10:45PM when the park closes at 10PM. You work 7 hours + have 1 unpaid lunch hour
Shops and Restaurants = Depends where you work. Earliest start about 7am for Extra Magic Hours if on Main Street shops or shops in a land which is open that early. Latest finish about 11pm for shops on Main Street and 2am for shops in the Village.
Proprete = Mainly during park operating hours so 7.30AM earliest to 10.30PM latest I imagine.
Restaurants = You may get a breakfast shift which starts at 6:30AM, you may get a night shift if in the Village - that finishes around midnight usually.

These are all high season times, the parks can close at 6/7/8PM on non-peak seasons which of course means the chances of working at night are much lower.

7. I thought, It would take you like 20mins to walk to the staff area? Doesn't that eat into the CM's lunch time!? Or are there staff areas all around?
You get about 10 minutes to walk to your lunch destination, but there are all around the park in areas that are so obvious when you know where. Also there are buses backstage taking you around so its not really a big problem as these are pretty frequent too every 5 minutes or so and can take you round the park in about 3 minutes. Places to eat are plentiful! Don't worry.

8. Do People get on? From everywhere within the park?
Yeah you'll meet people from several different roles. However, as I was only there for a very short time I only met some characters, lots of people from Fantasyland (attractions, proprete) and people from guest flow who were in my Traditions class.
Also met a few people in shops and the Wild West Show and hotels from the flat and you'll meet new people every day. Where you work doesn't determine who you'll meet!

9. Do the two parks connect easily? 
Yes, you can't really tell when your walking between them as backstage is all one place.

10. Do the Parade characters just do two parades a day, and then go home? They have to have their make-up done everyday? Is it far to walk from the make-up area to the parade starting point? 
I'm not too sure on this one but I remember reading somewhere online that characters do about 4 hours of work per day - remember there are parades, shows, and meet and greets with characters. Yes, make up is done there for you. Those lucky enough to be in the parade get a parade bus to the start of the parade where the floats are waiting for you. Also remember that for much of the year there is only 1 parade per day.

11. Who controls the Music around the park??
Well on my last day I saw a control booth for main street which guests can't see but there is an office called PCOPS [Park Central Operations] maybe in there? Couldn't tell you to be honest but I'm sure there's quite a few places scattered around. For parades there is a system which automatically locates the parades and floats and plays music according to their location so if there were an unexpected hiccup in the parade it wouldn't affect the music.

Friday, 6 January 2012

Favourite moments of being a Cast Member at Disneyland Paris

There were a lot of highlights throughout the two-and-a-bit weeks. Here they are:
  • Traditions and touring the park
  • Getting my nametag!!
  • Noora shouting "Tu n'es pas Indiana Jones!" Although this is not a Disney character, it's such a character-orienteed atmosphere and it really made me laugh at the time
  • Watching Fantillusion 4 times - it never gets old - and dancing along with Eilidh once I knew the dances haha.
  • Our nightly BTM sessions for the first 5 days or so.
  • Space Mountain: Mission 2 - love it! Shame I only did it twice!
  • Singing just "Like We Dreamed It" at the end of the parade in Town Square and on Main Street with Eilidh - I'm sure this is THE stand-out moment I will never forget.
  • The snow on Main Street
  • Being backstage and seeing the logistics of everything.
  • Seeing the Eiffel tower for the first time.
  • "Nettoyage en course" toilet magic!
  • Those late nights in the kitchen with the crew - Francesca, Katy, Jamie, Alwyn, Stefano, including Francesca knocking to wake me up knowing full well I was asleep haha. Lots of conversations about our terrible English and about how me and Alwyn over-use the word "awkward." Awkward.
  • The staff on Casey/Story and Fantasyland in general were brilliant! Enchante as you say!
  • My birthday evening with Lisette, Marine and Eilidh when we went on the rides and my birthday party afterwards including Fran's awesome cake.
  • Dumbo in the rain! With no queue!
  • Andrew's "C'est, like, 12 euros" scouse story. Possibly the funniest thing ever!
  • Andrew crapping himself when we were almost ran over by Fantillusion that night.
  • La Boisserie party - despite the ending.... the party itself was brilliant
  • The questions from guests - Everything from: "Ou est le McDo?" to "Ou est la Sortie?" and even "Qu'est-ce que c'est Disneyland et qu'est ce qu'il y a pour faire ici?"
  • Seeing other Cast Members I know - whether it be when Eilidh and Andrew or when Jamie and his family came to my ride or when I'm in the park as a guest and get to talk to people like Marie on Pinocchio or Alison at Colonel Haiti's - it's always fun to see people you know.
Not strictly a favourite moment but thanks to everyone who's been reading the blog - in fact I've had over 3000 views on the Disney articles alone over the past two weeks. Hope you enjoyed them!

Thursday, 5 January 2012

What could Disneyland Paris improve for cast members?

Now looking back retrospectively I thought I should post what Disney could do to improve the experience for the Cast Members in Paris, as well as posting what my favourite moments were in a different post.
  • More variety of food in the cantine - chips and pizza and burgers get a bit old after a while. I know there's some traditional French dishes but how about spaghetti bolognese/meatballs/other dishes from around the world too? Eilidh said there was nothing Veggie except chips which is a shame.
  • Buses for CMs - don't make us use public transport, it is horribly packed and you have to refund 75% of it anyway. The midnight onwards buses are a joke - particularly on New Year's Day after the fireworks when you're trying to cram in over 2000 cast members from residences and their friends onto two buses!
  • The quality of accommodation was fine but I at least expected a mop, a kettle, a microwave and a toaster - surely not too much to ask? Ali suggests accommodation should be free as we have to work for Disney anyway.
  • Free RELIABLE wifi please in accommodation [Also Ali's suggestion, I defo agree]
  • Individual rooms at a premium, a lot of people would pay (including me) to get their own room instead of sharing
  • Let me keep my name tag - be consistant throughout the resort! It's unfair that some kept it and some didn't [read: I DIDN'T!]
  • Bigger discount for cast members for onstage/in park/village food - you're allowed to go backstage and get some from the cafes so why not just offer it directly in the park and maybe we'll buy more (50% off would be great).
  • Remove restrictions about CMs entering before 2pm everyone goes through backstage anyway - let us swipe to get into the park without this stupid getting a ticket from guest relations malarkey
  • Everyone should get traditions and orientation including watching shows and doing a few rides - it would solve the fundamental problem of people not knowing what/where things are or basics about the company that they should know and stops CMs having to pass on basic information. Or give us a welcome pack just in case with all these details on?
  • Very specific to me but ---> More briochee dorees or a canteen near the fantasyland area there's nothing to eat there without walking through to main street or getting a bus to imaginations
  • Permanent building structures backstage - they all look like portacabins - is this in case Disney want to expand the parks later on?
  • New costumes/Wider range - Francesca suggested have costumes in more sizes and fits - eg. at the WWS the same jeans are for both men and women and as she said "Well I'm sorry but girls and boys don't fit into the same jeans."


Not for me but for the guests: Do not let guests go out through the backstages after the fireworks it ruins the experience of the magic. Anyway you send them back on stage onto Town Square anyway so all it does is divert the problem not solve it.

Working at Disneyland Paris - Day 18 (Jan 2nd) - Leaving... but not before a last visit to the park

So today was my last day. I woke up after a reasonable lie-in until 10am or something. Then, got ready and went to reception to get a mop as we had to clean the apartment as it was a disgraceful. There were none. They said I should have thought about it earlier. Well tough because you can't really clean much of the floor without a mop. I did my best without that and cleaned my room and the bathroom and kitchen. With the help of Francesca too. Thank you!!

The me and Jamie went backstage. However technically I was no longer a cast member and my contract had finished. I explained this at the entrance booth saying I needed to go to "service paie" to fill in my navigo reimbursement forms. The guard said ok but be quick.

Yes! I was in. And it was easy! I went to fill in the forms and posted them through the box. Then I went to have breakfast and bought a croissant and a sandwich for the Eurostar journey as they were much cheaper here than on the train.

Jamie hadn't managed to go to the discounted cast member shop and I fancied going to buy something small. In the end the something small turned out to be a Pixar ornament with the luxo jr lamp, finding nemo, the incredible and many more characters. But there was a gaping hole where one of the characters was missing. For this it was reduced from €75 to €20. I then got another 5 euros off for some reason which I didn't argue with, so 15 euros total - to cover up the hole I've just put a vinylmation on top and it looks great at a 60 euro discount! Now I had to carry this around all day :/  I felt like I was being watched at this point as I had said that I was only going to pop in for two minutes.

We arrived back at Imaginations and walked over to Disneyland Park and walked to near the Haunted Mansion (it's sooo quick through backstage!) Lots of characters were going out ahead of us so we had to use the opportunity and both me and Jamie got a photo with Dale from Chip and Dale as you can see on the left. There were a few other characters there too including Goofy and Chip, maybe a few more. My first character pic, aren't they so cute! Glad to have got one before I left despite being there for over two weeks! Shame Mickey was always working when I was too...

That was it though...me and Jamie were going to meet with the others for lunch at 13h45. We walked down Main Street possibly for the last time in a very long time, walked through a few shops I'd never noticed - such as Main Street Motors and the one by the pushchair rentals on the left when leaving the park. We walked under the train station looked back seeing the Magical Moments sign for the first time this trip (we never go in the park through here) and out we went!

We went over to the Disney Village and of course my bags were checked by security as I didn't have my Cast Member ID to let me through quickly. We met up with Francesca and Katy and we were meant to go to Billy Bobs but it was closed so we opted for Earl of Sandwich instead and used Jamie's CM discount of 25% so I got a sandwich and dessert for around 7 euros which wasn't too bad. After that we went and took loads of photos together in front of the Panoramagique balloon as some last minute memories.

Then considering all the others worked at Buffalo Bill's I saw backstage on both sides of Disney Village including at the Wild West Show which was an interesting experience seeing it all empty like that. The horses stables reeked of course.

Me and Francesca then went back to the house as she said that she wouldn't be missing any of Disney. Back at the flat we did some last minute cleaning and I ran to reception to meet Eilidh and found about 5 girls and about 20 suitcases waiting for me. I felt guilty now. I gave in my key and the bedding and they said they didn't need to inspect the apartment. Waste of time cleaning it then!! Almost made me late as well for my train.

I grabbed my bags and I told the girls to go for the bus and get it even if I wasn't there, while I did last minute reception-y things. I ran to the bus stop and saw that it was just leaving so I assumed they had got on.

But no. Alison had asked them to wait, so Rosie, Alison and Eilidh were waiting for me and the others at reception weren't going just yet. We got the bus at 17:04...bear in mind our Eurostar was at 18:02 so we were cutting it short. We got to the station and the queue was huge...next time we're doing the secret lift trick to skip some of it. Once checked in, we went through security and got on the train with a whole 18 minutes left to spare. We got settled and ALison was in the same carriage.

I was meant to write my 3000 word essay [I wrote 500] but obviously procrastination got the better of me as I decided to talk to the girl next to me so I met another Alison though who I will never refer to as Alison Chang or AC for short. I asked her if she worked at DLP and turns out she had - at The Tower of Terror shop which sounded like fun. In the summer she worked at Harrods in London which was cool too. Turned out she already knew Eilidh which was a strange coincidence. At least I'm even more sociable now I guess...yay! [Silver lining and all that]

Me, Eilidh and AC went to the buffet car and I got a tropicana and had my sandwich I'd bought earlier. 2h40m went by so quickly when you're chatting away. Me and the new Alison swapped Facebooks.

At St. Pancras we regrouped and went through Immigration/ Passport Control, the man asked if we had worked at DLP, me and Eilidh said yes. He said "I bet it was hell on Earth!" Eilidh says "Yes!, I say "Not really!" Hmm turns out she didn't have as good a time as I thought she was having.

I said bye to Eilidh and Alison Chang at the doors of the Eurostar and me and Ali (original) walked to the tube. I said bye at the barriers as we were going in separate directions...it's so strange because I'm likely to never see any of these people again and yet I feel we bonded so quickly and so well.

I'd love to meet all these wonderful people again one day and hopefully I will as I have such good memories that it's making me emotional just thinking about them. Now, it's back to real life. It really has been SO MUCH FUN. And I'd love to do it again. In fact I've already asked for details on how to go back. I really hope you've enjoyed reading the blog as much as I've genuinely loved writing it! If you have any questions post them below and I'll do my best to answer them on this page.

To see what I think Disney could improve for cast members click here...to read about my favourite moments click here.

So for now I'll leave you with this image and...À toute à l'heure!



Working at Disneyland Paris - Day 17 (1st Jan) - An emotional final day of work!

Well if you read my blog post from yesterday you will remember me saying I had set an alarm for work. Or so I thought. In fact I either didn't OR slept straight through it but considering my roommate wasn't woken up by it, it looks like I forgot.

So I was meant to be up at 6h40 to be ready to start work at 8h30. Unfortunately for me, I woke up looked at my phone and it was 13h14, I didn't believe this so checked my watch and other phone and they all said that it was past 13h00. Way to make a last minute impression, eh?

Mortified by the idea that I was already 5 hours late into my last ever shift (thankfully 10 hours and not 8), I called the team leader's mobile - with the 60 cents of credit I had left. And said that "Bonjour c'est moi. Je suis tres tres tres tres tres desole, je n'ai pas entendu mon alarme. Donc, qu'est-ce-que je fais?" The team leader was surprisingly very understanding and said something in french which I didn't quite get, to which I said "d'accord" and she said "a toute!" Surely that meant I had to come in? I called to confirm what was said and to ask what to do as it's my last day as well, she said to be in asap and ready to work. I said that I'd be there at 14h30.

After a mad rush, I finally clocked in at 14h27, found a team leader who also didn't shout at me and went on my way to work. People were surprised to see me as I assume they thought I wouldn't have woken up. TBH, they found it just as hilarious as I did. But I was suffering from utter exhaustion (Read: first ever hangover) despite having slept a decent amount of hours. [Side note: Never drinking alcohol again]

I only did about 30-40 minutes of work then was sent for lunch and when I got back I was told that I didn't have a right to lunch as I worked for less than 6 hours but I needed something to eat and it really did help get through the day. I saw Paul from the party last night at Small World after lunch, he said work called him at 11 to be in if he could. It's hilarious that he made it in and I didn't!

The next two hours were work then the attraction closed, we did the closing of it which involved me standing by the rope at the entrance of the mini-land saying "C'est ferme" "We're closed" "Encerrado" etc for about 45 mins and being asked "Why?" < a question I'd love to know the answer to. I assume it's because with the cameras we see nothing at night, I said to the guests "it's the way it has always been but we'll be open tomorrow at 10am and the rest of the park is open until 11pm and then after the fireworks till 1am." I saw Paul again and wanted to say "Bye" as I don't think he realised it was the last time I'd see him! Oh well...until next time I work there.

After the final guests were let out I had about 20 minutes of sitting around in the break room talking to people. I went to sign out of work at 18h10 as planned and then went next door to admin to get my paperwork done - an envelope where half of my ID was cut up into which I get is fair enough.

But then came the bit that really really hurt me - my nametag. One of the team leaders said that she never lets ANYONE keep them and therefore I had to give it in. To add insult to injury I went back to my locker after being changed to get it as I thought I couldn't possibly forget it after being so late for work. Next time I know, leave it at home!!

Seeing my nametag being throw into a draw with hundreds of others, as if it were nothing. It really hurt me as it was the one thing I really wanted to be able to keep and make a collection of them. But she seemed pretty adamant on keeping them and judging by the pile asking wouldn't have done too much [I regretted not asking for the nametag immediately]. I guess it gives me a reason to go back as my 20th anniversary one will be forgotten at home on my last day. Quel Dommage.

Half my ID was handed back on my lanyard and my UK pin was kept too in my pocket. I bid my farewells to the team and it was off to the bus stop and home. I savoured what could have been my last ever bus ride on the Pluto Rapid to Imaginations. I also realised that by now I'd lost that other half of my ID and the UK pin, but had kept the envelope with the important half.

I went to costuming, got changed and emptied my locker. Handed in my shoes. Got my envelope stamped, put in into the mailbox and left. As I walked out of backstage through the turnstiles to the real world I had a tear in my eye and even now thinking about it I still do. I loved the experience so much, it was a shame it was tarnished by not being able to keep my name tag. I walked through the exit reading the sign to cast members saying "Au revoir et À bientôt."Never had a phrase seemed more appropriate in my life.


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It's not the end though. There's more to come in my blog post of my Final day!