Lexmark Uk has a nice way of dealing with it's customers
My X5470 printer developed a fault when I bought a new cartridge and it kept on saying right cartridge incorrect. I contacted Lexmark and through their live support, they said that they would kindly send me a new cartridge, I sent a copy of my cartridge receipt and as my printer was in warranty I got a nice 33 colour ink cartridge - amazingly, this also had the same problem. I replied to the Lexmark representative via e-mail and said that this cartridge had the same fault and they said that the problem must be with the printer. I was dreading that I would have to get an order code and make sure that my printer got to Lexmark and pay all the postage for such a heavy and large item. Luckily, Lexmark said: "We would like to inform you that it seem to be a problem with the printer and we would be replacing the printer which you would be receiving the same in 2 - 3 bussiness days. We would like to inform you that we are going to replace only the printer and you will have to use th