Lexmark Uk has a nice way of dealing with it's customers

My X5470 printer developed a fault when I bought a new cartridge and it kept on saying right cartridge incorrect. I contacted Lexmark and through their live support, they said that they would kindly send me a new cartridge, I sent a copy of my cartridge receipt and as my printer was in warranty I got a nice 33 colour ink cartridge - amazingly, this also had the same problem.

I replied to the Lexmark representative via e-mail and said that this cartridge had the same fault and they said that the problem must be with the printer. I was dreading that I would have to get an order code and make sure that my printer got to Lexmark and pay all the postage for such a heavy and large item. Luckily, Lexmark said:

"We would like to inform you that it seem to be a problem with the printer and we would be replacing the printer which you would be receiving the same in 2 - 3 bussiness days. We would like to inform you that we are going to replace only the printer and you will have to use the same ink cartridges and the power supply.
We also request you to keep the faulty printer with you or recycle the printer on your own, please do not recycle the printer until you receive the replacement printer.
We also would like to inform you that the warrenty (sic) of the printer will not be a new one but it will be carried forwarded from the original date of purchase."

I soon got the printer through my post less than 36 hours later and it was an even newer model - the X5495 - it came with two ink cartridges, the No. 33 cartridges don't work through but my black cartridges do. So I have 2 very nearly new cartridges for sale on eBay - no buyers yet.

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