How to provide good customer service
How to provide good customer service As long time readers will know, I do like to let people know when I have received good customer service as I am very happy to shout about companies that I feel deserve your business. Previous posts include my experiences with Lexmark UK , Amazon UK and Apple . Today two of those companies make a comeback with more positive experiences, as well as a new service. 1. TransferWise This is a new service I have been tested out in order to get Euros converted into Pounds. Usually if you transfer money directly between two international accounts in two different currencies, there will be a fee for sending, an exchange rate fee and a fee for receiving. It is even worse if you are depositing a Euro cheque into a UK bank account, as the banks then want a set fee for the service, an exchange rate fee plus postage for the cheque. Using Transferwise you can minimise these fees, I believe my fee was 0.5% total plus a card payment fee. In total I man